Frequently Asked Questions
Everything you need to know about shopping with Illuminate Collective.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number and a link to monitor the delivery progress.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Illuminate Collective ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How can I ensure I am choosing the right size or fit?
Each product page includes a detailed size guide and specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products ethically sourced?
Quality and integrity are our priorities. We partner exclusively with manufacturers who adhere to strict fair labor practices and sustainable sourcing standards to bring you the best products.